Solution — Support Deflection
73–85% of tickets resolved. Without humans.
MarqX's KNOW + ACT combination answers customer queries with your actual policies — with citations, through a human review gate, with a full audit trail.
73–85%
ticket deflection rate
< 2 min
avg AI response time
100%
responses cite source policy
How it works
Governed AI support automation
Ingest your policies
Upload SOPs, FAQs, product docs, and policy PDFs. KNOW builds a governed knowledge base with citation tracking.
AI drafts responses
ACT agents draft responses grounded in your actual policies. No hallucinations — every answer cites source documents.
Human approval gate
All AI responses go through a configurable human review gate before reaching customers. Full override capability.
Deflection analytics
Track deflection rates, escalation patterns, and knowledge gaps in real time. Continuous improvement loop built in.
Escalation routing
Complex cases that need human expertise are auto-routed to the right agent with full conversation context.
Multi-channel ready
Deploy across email, chat widget, WhatsApp, and API. One knowledge base, every channel.
Cut your support volume by 73–85%
Book a demo to see how MarqX handles your most common support scenarios — with citations and human oversight.