73% of tickets.
Resolved without a human.
AI replies grounded in real order data, a unified inbox across all channels, and smart approval gates — so your support team handles exceptions, not emails.
Live product preview
Every channel. One inbox.
| ID | From | Subject | Channel | Priority | Status | |
|---|---|---|---|---|---|---|
| TKT-2891 | Priya M. | Order not delivered after 7 days | High | AI Draft Ready | 2m | |
| TKT-2890 | Vikas S. | Wrong item shipped — need return | High | Auto-Resolved | 5m | |
| TKT-2889 | Anu R. | How to change delivery address? | Chat | Low | Auto-Resolved | 12m |
| TKT-2888 | Rohan K. | Refund not received after 14 days | Urgent | Escalated | 28m | |
| TKT-2887 | Sneha P. | Discount code not working | Chat | Low | Auto-Resolved | 1h |
I sincerely apologise for the delay — your order #ORD-8820 is currently held at our Bangalore dispatch hub (updated 2 hours ago). I've escalated this to our logistics partner with a 24-hour SLA. You'll receive a tracking update by 6 PM today.
As a goodwill gesture, I've applied a ₹200 credit to your account. Thank you for your patience.
What's included
Built for support teams that scale.
Unified Inbox
Email, WhatsApp, chat, and phone — one queue. Agents never switch tabs. Every channel, one context.
AI Reply Suggestions
Every ticket gets an AI-drafted reply, grounded in order data, policy docs, and past interactions. Human approves and sends.
Smart Routing
Tickets auto-assigned by category, priority, agent skill, and SLA — so the right person sees the right ticket first.
Auto-Resolution
73% of common queries resolved without human touch — shipping status, return status, coupon codes, address changes.
Approval Gates
High-stakes replies (refunds, escalations, compensation) require human sign-off before they go out. Always.
Support Analytics
CSAT, resolution time, auto-resolution rate, category trends, and agent performance — real-time and historical.
Service OS launches Q3 2026.
Join support leaders already on the waitlist. Early access includes white-glove onboarding and founding-customer rates.