Privacy Policy

Last updated: June 2025

1. Who We Are

MARQX WISDOM (OPC) PRIVATE LIMITED ("MarqX", "we", "us", or "our") operates the website marqx.ai and provides the MarqX enterprise AI platform. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with our services.


We are committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian and international data protection laws.

2. Information We Collect

We collect the following categories of personal data:


Information you provide directly:

  • Contact information (name, email address, phone number, company name) when you submit a form, request a demo, or contact us
  • Account credentials when you register for our platform
  • Business information required to configure and deliver our services
  • Communications you send to us

    • Information collected automatically:

  • Usage data and analytics (pages visited, features used, time on site)
  • Technical data (IP address, browser type, device type, operating system)
  • Cookie and tracking data (see our Cookie Policy)

    • Information from third parties:

  • Business contact information from publicly available sources or data enrichment services, used for outreach to potential enterprise customers

    • 3. How We Use Your Information

    We process your personal data for the following purposes, each supported by a lawful basis under the DPDP Act:


  • **Service delivery**: To provision, configure, and operate the MarqX platform for your organisation
  • **Communication**: To respond to your enquiries and provide customer support
  • **Marketing**: To send you product updates and relevant content (you may opt out at any time)
  • **Product improvement**: To understand how our platform is used and improve it
  • **Legal compliance**: To meet our obligations under applicable laws and regulations
  • **Safety and security**: To detect, prevent, and respond to security incidents

    • 4. Legal Basis for Processing

    Under the DPDP Act, we rely on the following bases for processing personal data:


  • **Consent**: For marketing communications and non-essential cookies
  • **Contract**: For delivering services you have engaged us to provide
  • **Legitimate interests**: For fraud prevention, security, and improving our services
  • **Legal obligation**: For compliance with applicable laws

    • 5. Data Sharing

    We do not sell your personal data. We share personal data only with:


  • **Service providers** who process data on our behalf (cloud infrastructure, analytics, email delivery) under data processing agreements
  • **Professional advisors** (lawyers, accountants, auditors) under confidentiality obligations
  • **Regulators and authorities** when required by law or court order
  • **Successor entities** in the event of a merger, acquisition, or asset sale, with advance notice to you

    • 6. International Data Transfers

    Where we transfer personal data outside India, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy determinations, in accordance with DPDP Act requirements.

    7. Data Retention

    We retain personal data for as long as necessary to deliver our services and meet our legal obligations. Specific retention periods by data category are available on request. When data is no longer needed, it is deleted or anonymised.

    8. Your Rights

    Under the DPDP Act, you have the right to:


  • **Access** your personal data that we hold
  • **Correction** of inaccurate or incomplete data
  • **Erasure** of your personal data (subject to legal retention requirements)
  • **Data portability** — receiving your data in a structured, machine-readable format
  • **Withdraw consent** for consent-based processing at any time
  • **Nominate** a person to exercise rights on your behalf in the event of death or incapacity

    • To exercise your rights, contact us at connect@marqx.ai. We will respond within the timeframes required by applicable law.

    9. Security

    We implement technical and organisational measures appropriate to the risk of processing, including AES-256 encryption at rest, TLS 1.3 in transit, access controls, and regular security testing. See our Trust Center for details.

    10. Cookies

    We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences via our consent manager or your browser settings.

    11. Children's Privacy

    Our services are directed at business entities and adult professionals. We do not knowingly collect personal data from individuals under 18 years of age.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a prominent notice on our website. The "Last updated" date at the top of this document reflects the most recent revision.

    13. Contact Us

    For privacy enquiries, requests, or complaints, contact our Data Protection point of contact at connect@marqx.ai or write to us at our registered address.