Refund, Cancellation, Return and Replacement Policy

Last updated: June 2025

1. Scope

This policy applies to all services provided by MARQX WISDOM (OPC) PRIVATE LIMITED, including platform subscriptions, professional services engagements, and product purchases. As a business-to-business service provider, our refund and cancellation terms are designed for enterprise purchasers.

2. Platform Subscriptions

Free Trial Period: Platform products with a free trial period (currently 14 days for D2C OS and CRM) may be cancelled at any time during the trial without charge.


Monthly Subscriptions: May be cancelled at any time. No refund is provided for the current billing period; cancellation takes effect at the end of the current period.


Annual Subscriptions: May be cancelled with 30 days' written notice. Refunds for unused months are provided on a pro-rata basis, less a 10% early termination fee, where the cancellation is due to a MarqX service failure.

3. Professional Services Engagements

Fixed-scope engagements: Payment schedules are per the engagement agreement. Cancellation before delivery of a milestone is subject to the terms in that agreement.


Time-and-materials engagements: Billed monthly for work completed. No refund is available for completed work.


Discovery audits and system audits: Non-refundable once the audit session has occurred.

4. Refund Eligibility

Refunds are available in the following circumstances:


  • Platform unavailability below the contracted SLA level (credits per the SLA credit mechanism)
  • Billing error by MarqX (full refund of the erroneous charge)
  • Cancellation during a free trial period
  • Cancellation of an annual subscription due to documented MarqX service failure

    • Refunds are not available for:

  • Change of business requirements
  • Failure to use the service during the subscription period
  • Feature requests not in scope of the contracted services

    • 5. Return and Replacement

    MarqX delivers software services and professional services. Physical goods are not provided. Where a deliverable (e.g., a configured workflow, integration, or report) does not meet the agreed acceptance criteria documented in the scope of work, MarqX will rework and redeliver at no additional charge within a reasonable timeframe.

    6. Refund Process

    To request a refund, email connect@marqx.ai with your organisation name, invoice number, and reason for the request. We will acknowledge within 2 business days and respond with our determination within 10 business days. Approved refunds are processed to the original payment method within 15 business days.

    7. Governing Law

    This policy is governed by the laws of India. Disputes are subject to the jurisdiction of the courts of New Delhi, India. Consumer protection provisions under applicable Indian law are not affected by this policy.